Returns & Exchanges

At Holiyay Puzzles, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all labels and tags remain intact to avoid processing delays.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Drop your package off at any authorized courier location and keep your tracking receipt until your refund has been processed.